SHIPPING POLICY

    Shipping Policy

    At gratehuli.com, we are committed to providing our customers with a seamless and hassle-free shopping experience. To ensure that your order arrives in a timely and secure manner, we have partnered with trusted carriers such as FedEx, DHL, and UPS.

    Order Processing Time

    Processing Definition

    This refers to the time it takes from when you place your order to when we hand it over to the delivery service.

    Standard Processing

    • Most orders are shipped within 1-3 business days of payment confirmation.
    • Orders placed on weekends or public holidays may experience slight delays and will be processed on the next business day.

    Operating Hours

    Our warehouse operates Monday through Friday during standard business hours, excluding holidays. We strive to minimize delays during peak periods and holidays.

    Singapore Delivery Timeline

    Orders within Singapore typically arrive within 3-5 business days (UTC/GMT +8:00), including processing and shipping. We work with trusted carriers such as FedEx, DHL, and UPS for reliable delivery.

    Shipping Cost

    • Orders over S$39: Free Shipping
    • Orders under S$39: S$5 shipping fee

    Delivery Time

    We do our best to ship your orders from our warehouses as quickly as possible. After your order has shipped, a shipping confirmation email will be sent to your email address. This email will include tracking details so you can monitor your package’s progress.

    Change of Delivery Address

    • No Fee for changing the shipping address before we provide you with the tracking number.
    • Once the tracking number is generated, changes to the delivery address may no longer be possible. Please contact us immediately if you need to update your address.

    Order Tracking

    • If you have already registered on gratehuli.com, you can track your order, shipping, and handling information directly on your account.
    • If you have not registered on our website, you can track your order using your Order ID and email address on the "Track Order" page.

    Order Cancellation

    • If you wish to cancel your order before it has shipped, please contact us immediately at gratehuli@outlook.com.
    • We will not charge additional handling fees and will provide a full refund.
    • Once the product has been shipped, the standard return policy will apply.

    Important Notes

    • Handling Days: The time it takes for a package to leave our warehouse after your order is placed.
    • Transit Days: The time it takes for the carrier to deliver the product to your location.
    • Actual Delivery Dates: Delivery times may vary due to factors such as shipping delays, weather conditions, or other unforeseen circumstances.

    Contact Us

    For any shipping-related questions or concerns, please email us at gratehuli@outlook.com. Our team is here to assist you and ensure your shopping experience is smooth and enjoyable.